Every patient who wishes to avail of the various services in Kokilaben Hospital has to get registered. This is a one-time event which gives you a permanent UHID number. Registration and billing counters are present on the first and second floors near the OPD. The patient needs to pay for appointments and all other services prior to availing the same.

For appointments, please contact us on (91-22) 30 69 69 69.

Our emergency department works around the clock. In case of any emergency, contact the casualty medical officer on
(91-22) 30 91 91 91.

We have three fully equipped ambulances available for transporting patients to and from the hospital. For availing this service, please contact us on (91-22) 30 91 91 91.

Reservations can be made for bed classes (twin and above), operation theatres and daycare procedures.
The admissions desk in the main lobby will collect your deposit according to the class of admission and take your booking. We accept only cash or MasterCard and Visa credit/debit cards.

While all efforts will be made to give you a bed/class of your choice, this may not always be possible.

Only a surgeon/consultant can authorise cancellation or postponement of a surgery on medical grounds and authorise a refund. Please contact the admission counter for all issues related to cancellation.

Refunds above Rs. 10, 000/- will be made by cheque within a period of one week after cancellation.

All direct admissions to any intensive care unit are accepted at a bed/class of twin sharing or above.

Please bring along personal toiletries, slippers/footwear.

Keep some cash for miscellaneous purposes or in case of an emergency. Please safeguard your valuables and mobile phone.

The hospital will not be liable for any loss of money or valuables. Please do not bring video cameras or other recording devices into the hospital.

We constantly strive to provide you with a bed/room of your choice but you may face a delay in obtaining an allotment. We regret any inconveniences caused.

If the bed class or location of your choice is not available at the time of admission, you may give your request to the admissions staff in writing and they will try their best to accommodate your request. We cannot promise a change in bed class or location as this depends strictly on bed availability and clinical condition of the patient.

One 24 hour attendant, 2 visitors and 1 surgical pass (at the time of surgery) are the only attendant entry passes issued by the admission desk. The admission desk is not obliged to issue extra visitor or attendant passes. Remember noise levels and visitor borne infections can hinder the recovery of your patient.

Please keep all passes safely and hand over at the time of discharge as there will be a fine levied for missing passes.

The bed charge is calculated from 12 noon to 12 noon irrespective of the time of admission.

Upgrade/downgrade of the class of bed affects your billing.

When you move up to a higher class, the billing from day one will be as per the higher class.

When you move down to a lower class, the billing from the day of transfer will be as per the lower class. Change in bed class after admission is done strictly as per bed availability. The patient may be transferred to a government/municipal hospital for non-payment or any other administrative reason.

Interim bill statements will be made available to you on a daily basis. We would appreciate it if the amount accrued to your account is settled within 24 hours

We request that only one relative be in the room with the patient. Visiting hours are between 5.00 p.m. and 7.00 p.m. on weekdays and 11.00 a.m. and 1.00 p.m. on Sunday and public holidays. Visitors must have visitor passes to go up to the wards. During surgery, we provide a single additional pass for a relative.

Please help in keeping the noise levels low.

When the patient is shifted to the critical care unit, relatives have to vacate the room.

Only the billing department processes inpatient payments.

Discharge of the patient will be authorised as per the doctor’s opinion.
In case the patient/relative wishes to be transferred to another hospital or be sent home against the advice of the doctor, the patient/relative would be required to sign a ‘Discharge Against Medical Advice’ declaration and the hospital will not be held responsible for any change in the patient’s condition, thereafter. Discharges are processed round the clock in the hospital.

Your Summary Report/Discharge Card will be given to you by the floor staff at the time of discharge.

Please submit the visitor passes at the billing department or a fine of Rs.1000/- would be levied for the same. Any refund above Rs.10,000/- will be paid by cheque within a period of one week.

All In Patient areas except ICUs

Weekdays: 5.00 p.m. to 7.00 p.m.

Sundays and public holidays: 12.00 noon to 1.00 p.m.

All days: 12.00 noon to 1.00 p.m. and 5.00 p.m. to 7.00 p.m.

Children are not allowed as visitors in the hospital.
All patient visitors will be allowed access to in patient floors only when carrying valid visitor passes.

Consumption of alcohol, cigarettes, chewing gum and tobacco, as well as spitting, is strictly prohibited.

A hygienic environment is essential for your health. Help us maintain our standards.

Keep the toilets clean and dry. Use the dustbins for disposal of any waste.

Housekeeping of In-patient rooms is done thrice a day; in case you need any additional assistance please place the “Housekeeping” tag on your room door.

We take pride in serving you. Giving tips is prohibited.

The hospital kitchen is equipped to serve well-balanced vegetarian meals. Special diets will be served as prescribed by the doctor. All meals are planned and their preparation is supervised by trained and competent dieticians.

No outside food is allowed, either for patients or patient’s attendants. All attendant meals have to be either pre ordered at the time of admission or one day in advance for the next day’s meal service

The food court on the ground floor is functional from 7.30 a.m. to 9.30 p.m.

There are Java Green outlets in the food court,in the 5th floor ICU waiting lounge (24*7 facility),on the 2nd floor and on the 16th floor.

It is mandatory that patients wear hospital clothes. The hospital provides fresh laundered linen to all patients. All patients are provided with bed and bath linen and we encourage the patient attendants to use the linen which we provide. Please avoid bringing in outside linen, as this may cause infection.

For any additional requirement of linen, you may contact the ward nurse.

In case of any electrical faults with light switches, A/C, TV, etc., or plumbing items like showers, flushes etc., please inform the nurse on duty for assistance.

Please do not attempt to shift or repair any electrical item. Do not touch the oxygen and suction pump equipment. Do not change the setting of the thermostat knobs. The windows are locked. Do not attempt to open them. Use of mobile phones is restricted in patient related areas.

A television has been provided in each patient room. In case of any inconvenience, please contact the nurse on duty.

All outgoing telephone calls (LOCAL/STD/ISD) will be charged in the final bill.

This is a welcome appraisal of our services. The ward nurse will issue a feedback form at the time of discharge. Please do take the time to let us know how we can serve you better.

All reports can be collected from the report dispatch centre on the ground floor. Your reports can be couriered to you at your residential address, if you desire.

Appointments: (91-22) 30 69 69 69.
Accident & Emergency: (91-22) 30 91 91 91.
Call Centre: (91-22) 30 66 66 66 / 30 99 99 99.

At Kokilaben Hospital, we have ensured that the pharmacy services are available for 24 hours The Pharmacy also ensures that all medicines are authentic and maintain appropriate storage conditions.

There is a gift shop on the ground floor, with a variety of items to choose from.

Kokilaben Hospital also features Yasmin’s Wellness Centre. This is an undertaking of Nalini and Yasmin, who have been in the business for the last 36 years. The salon offers patients, guests, visitors, and hospital staff a range of services including haircuts (for gents and ladies), hair colouring, manicures and pedicures, waxing, threading, facials and clean-ups. Further, there is a range of massages on offer, such as head massage, foot massage, back massage, diabetic massage, prenatal massage, Swedish massage, hot stone massage and aromatherapy massage. This salon is located on the ground floor, in the Convention Centre wing.

At Kokilaben Hospital, we offer two different dining facilities. The Fine Dining Restaurant caters to the continental and oriental palates, as well as all global dishes. The Cafeteria offers quick-bite options to the patients, guests and visitors.

The Convention Centre, located on the sixth floor, can host medical conferences and clinical workshops. Equipped with all the technologies to beam in live procedures from any corner of the world and beam out procedures from Kokilaben Hospital, the centre has a capacity of more than 500.

For further information, please e-mail us at
conventioncentre.kh@relianceada.com .

Managed by Reliance World,the digitally equipped Business Centre offers a range of services that can be availed by anybody on a pay-per-use basis.
Some of the services offered are:-
1. High-Speed Internet
2. Video Conferencing
3. Ready-to-use Offices
4. Digital Services (B/W & Colour Printing,Scanning & Data Transfer,CD Burning,Medical Records Digitization,Photocopying)

Our Business Centre has three meeting rooms equipped with communication technology for every business need. The centre is also equipped with a dry pantry.

The ‘all faith’ prayer room is situated on the ground floor.

The ATM facility is available outside the food court on the ground floor.

The house phones which would connect you to in-patient rooms are available outside the food court on the ground floor.

The OPD is functional between 8.00 a.m. to 8.00 p.m. from Monday to Friday and between 8.00 a.m. to 6.00 p.m. on Saturday. The first consultation fee for any consultant is Rs. 600. When you need three follow-up visits within a period of 30 days from the first consultation, with the same consultant, you are charged Rs. 400. Beyond three follow-ups and/or 30 days, the fee is Rs. 600.

TYPES OF ROOMS

Class
Facilities

Deluxe Suite
The tastefully designed luxurious deluxe suite affords all amenities, designed to cater to the comforts of patients and attendant relatives. The terrace views over the western suburbs are very relaxing. 24x7 room service is a phone call away. All entertainment and communication needs i.e. TV with multiple channels, Wi-Fi facility, direct dialing and two-way nurse call system are available.

Suite
The patient and relative can stay en suite with amenities like separate rooms, access to the terrace, separate bathrooms, separate TVs with multiple channels, Wi-Fi facility, direct dialing, two-way nurse call system, personal safe and many more facilities for total comfort.

Single
Single, self-contained room with bathroom, sofa-cum-bed for a relative, TV with multiple channels, direct dialing, two-way nurse call system and personal safe.

Twin
Room shared by two patients. Each patient’s relative has a separate couch and each patient has a separate TV with multiple channels, direct dialing, two-way nurse call system and personal safe.

General
Our general ward rooms are three, four or five bedded units. Each unit has a TV with multiple channels, direct dialing, two-way nurse call system for each patient and personal safe for each patient. There is a resting recliner for each patient’s relative.

24x7 facilities

1. Blood Bank 
2. Pharmacy
3. X-Ray
4. CT
5. MRI
6. Laboratory
7. Accident & Emergency Unit
8. Dialysis
9. Chemotherapy